Piper Activity
Integrated AI
Email support threads
73 Handled away from deskCoordination assists
41 Transaction help in motionProduct answers delivered
118 Integrated knowledge supportAfter-hours coverage
19 Support without a desk sessionPiper
Agentic support built directly into Peak.
Piper is Peak's proprietary integrated AI layer for product support, collaboration, away-from-desk email coverage, and full transaction coordination capability.
AI layer
Piper works inside Peak instead of outside it.
It is not a detached chatbot. Piper is designed to support the workflows already happening inside PeakOS and the solution suite.
Support when you are away from your desk.
Piper can keep email support and collaboration moving even when the operator is not sitting in the app.
Coordination
Provide full transaction coordination capability.
Piper is built to help carry the coordination burden when workflows get noisy.
Product support
Stay grounded in the actual Peak product context.
The AI layer is valuable because it is integrated into the system, not abstracted from it.
Why Piper matters
The support layer should live inside the operating system.
Piper is strongest when it can reason from the same system the team is already using instead of trying to help from outside the product.Peak product framing
Coverage
Stay helpful when humans step away
Away-from-desk support keeps momentum alive instead of forcing every request to wait.
Knowledge
Answer inside the product context
Piper can support the suite better because it is embedded directly in the stack.
Coordination
Carry transaction work forward
The AI layer is not just informational; it is built to collaborate on real operational work.
System effect
Piper compounds the rest of Peak
As more of the brokerage runs inside PeakOS, Piper gains more useful system context to work from.
Piper is Peak's integrated AI support and coordination layer.
Use it when the team wants intelligent help that is grounded in the product itself, not floating outside it.